Salix Embroidery & Graphics are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the contact page.
Our Contact details:
Salix Embroidery & Graphics, 2 Belgrave Road, Poole, Dorset, BH13 6DB
Tel 01202 763291 Fax 01202 763291
Email enquiries@salixembroidery.co.uk

Making a purchase could not be easier. Just browse our site, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment via Pay Pal or over the telephone
We accept Visa and Mastercard. We will charge for the item when the order is placed. You will be informed of any delays
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the new price is acceptable.

Shipping And Handling Delivery charges are based on the items ordered and are generally indicated on our web pages for single items . If you are ordering more than one item and are not sure how much to include email us and we will supply a full quotation.

Delivery Schedule Delivery dates where given are submitted without liability for any loss or damage arising from delay, however occasioned, but every effort will be made to maintain them. Time for delivery is based on our current commitments.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges For orders made from the UK or the European Union including Ireland and the Channel Islands, 20% VAT is included where applicable unless stated otherwise.

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. Details are not forwarded to us as the transaction is completed by PayPal Details are not held in clear text on any web site. Any details supplied during a telephone transaction will be destroyed as soon as the transaction is complete. Card details are not held on file in any format.

Guarantee The purchaser assumes responsibility for the goods being sufficient and suitable for his purposes. Any complaint concerning the quality of manufacture of the goods must be made within 3 days of delivery. Any goods under complaint must not be used otherwise no complaint will be considered and the goods will be deemed to have been accepted as satisfactory.
Returns Policy Orders placed for personalised clothing cannot be altered, suspended or cancelled except with the company's written consent and on terms, which will indemnify the Company against loss.
If we supply an item which is faulty or unsuitable due to a printing or embroidery error we will offer a replacement item or a full refund of the purchase price.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm